WELCOME to my Virtual Studio.
Bonjour tout le monde! Its Elsa Papa is a virtual studio dedicated to helping small business owners streamline, grow, and thrive. I offer remote services like admin & business support, customer assistance, and creative solutions—in both French & English. From managing operations to optimizing workflows, I handle the details so you can focus on scaling your business. Whether you need structured organization, enhanced efficiency, or innovative support, I’m here to optimize your operations and take your success to the next level!
Feeling overwhelmed by endless tasks and too many open tabs? Running your business shouldn’t be chaotic.
With the right support, staying organized and running things smoothly gets a whole lot easier. Let’s work smarter, not harder!
With over 10 years of experience in business support, operations and travel planning, I provide remote services designed to keep busy professionals organized, efficient, and stress-free. My goal is to lighten your workload effortlessly, so you can focus on what truly matters—growing your business. Let’s connect!
Pricing
Lighten your workload, pass some of it to me!
Hello! I’m Elsa Papa, the Founder & Executive Virtual Assistant behind this online studio!
Originally from France, I spent 11 years in England before making a life-changing move to Canada in March 2024. With 10+ years of expertise in business support and travel coordination, I decided to step away from the corporate 9-to-5 world and turn my skills into a freelance venture—helping small business owners grow their businesses and reclaim their time.
I’ve always been passionate about organization, planning, and problem-solving, which is what initially led me to the travel industry. I loved transforming scattered details into seamless, successful trips—just like I now do for businesses by streamlining operations, optimizing workflows, ensuring nothing falls through the cracks, and managing key tasks like inbox organization, scheduling, client communication, and automation—helping businesses run efficiently and effortlessly.
When I’m not working, you’ll find me running or cycling in the summer and skiing in the winter—I love the outdoors! I also enjoy a good cup of coffee in the morning and a glass of wine with French cheese in the evening, sharing great moments with friends and family.
Let’s optimize, organize, and elevate your business together!
About
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- Respond to customer inquiries via email, chat,
and phone - Create invoices and track payments to ensure
smooth transactions - Manage orders, returns, and refunds efficiently
- Gather and organize customer feedback for
business improvement - Resolve complaints and issues to maintain
customer satisfaction
CUSTOMER/CLIENT SUPPORT
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BILINGUAL SERVICES: FRENCH & ENGLISH
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- Seamless communication in both languages
- Customer support via email, chat, and phone
- Translation and proofreading for documents and
marketing materials - Social media engagement and content creation
- Administrative assistance
Weekly, bi-weekly, or monthly meetings to provide updates, set priorities, and refine strategy!
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I offer a wide range of services tailored to your business needs. If you don’t see exactly what you’re looking for, feel free to reach out—chances are, I can help! And if not, I’d be happy to connect you with a trusted Executive Virtual Assistant who specializes in that area.
I leverage a range of powerful tools and systems to streamline operations and enhance efficiency, including but not limited to:
My Services
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Inbox Management
- Set up auto-responses
- Organize, sort, manage and schedule emails
- Create folders, subfolders, and color-coded
labels for easy navigation
Data & Document Management
- Data entry and organization
- Proofread, edit, and write documents,
marketing materials, social media posts, and
articles - Create presentation decks
Calendar Management
- Create and categorize calendars with color
coding - Schedule appointments, meetings, billing
dates, and events - Set up reminders for important tasks and
deadlines
Driver Management
- Create a tailored system that fits your needs
- Organize folders and subfolders by category
with color coding for easy access
Online Business & Project Management
- Optimize business processes to improve
workflow and efficiency - Set up and manage project management tools
(e.g. Asana, Trello, Monday.com) - Create email workflows to ensure seamless
communication and automation - Develop SOPs and How-To guides for
consistency and efficiency - Assign tasks and track progress to keep projects
on schedule - Follow up with leads and monitor conversions
to drive business growth
Travel & Event Planning
- Design itineraries from simple to complex
- Coordinate logistics for smooth and stress-free travel or events
- Book flights, accommodations, restaurants, activities, rentals, and venues
- Benchmark and compare rates to secure the best value
- Monitor and adjust plans as needed to accommodate last-minute changes or preferences
MARKETING & CREATIVE SUPPORT
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- Define or refresh your branding for a strong
and cohesive identity - Design basic websites and graphics (social
media posts, banners, logos, sales pages) - Create sales pages, landing pages, and
newsletters for marketing campaigns - Write compelling content (blog articles,
social media posts, newsletters) - Update and maintain websites to keep
content fresh and relevant - Engage with followers on LinkedIn,
Instagram, Facebook, and Pinterest to build
community and drive growth
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Admin & Business Support
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I will act as an extension of you—managing your time, streamlining tasks, and supporting better decision-making. I’m excited to assist you in all aspects of your work, helping you stay focused and accomplish more each day.
Start delegating today! Eliminate monotonous and time-consuming tasks, free up your schedule, and focus on what you love!
Pricing may vary for non-Canadian clients due to currency conversion and fees. Please contact me for details!
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What could you achieve with a few extra hours each week? Imagine focusing on key areas that boost your
productivity, impact your business, and enrich your personal life!
$41 CAD/hour
The Pay-As-You-Go Package—also known as an ad-hoc hourly rate or project-based package—is ideal for shorter-term collaboration, occasional support, or first-time clients who are not yet ready to commit to a retainer package. This flexible option allows you to get assistance as needed, without a long-term commitment.
PAY-AS-YOU-GO PACKAGE
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Pricing
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RETAINER PACKAGE
$39 CAD/hour
For ongoing, reliable support, my Retainer Package offers a dedicated, longer-term partnership tailored to your business needs. If you require regular assistance, this package ensures my availability, providing seamless and consistent support. With a minimum commitment of 5 hours per week, you’ll have a trusted Executive Virtual Assistant (me) by your side, helping your business stay organized, efficient, thriving and run smoothly.
- 5 hours - $195 CAD
- 10 hours - $390 CAD
- 15 hours - $585 CAD
- 20 hours - $780 CAD
- 25 hours - $975 CAD
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Note: I carefully track my time and provide regular updates or anytime you request them. You can add more hours as needed, subject to my availability.
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Note: I carefully track my time and will notify you as you approach your limit, ensuring you never incur unexpected costs. You can also request an update at any time. Please note that unused hours from a Retainer Package do not roll over to the next week or month.
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Designing unique and strategic branding boards for various business types by aligning visuals with brand identity and aesthetics. Customizing designs for a Website Design, a Female Co-Working Space, and a Coffee Shop, ensuring each reflects its distinct personality, aesthetic, and brand essence. Delivering a comprehensive branding guide to provide clear direction on color palettes, typography, and visual elements, ensuring consistency across all brand touchpoints.
Branding Boards DESIGN
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Graphic Design & Canva Templates
Creating customizable Canva template bundles, including brand guidelines, social media posts, media kits, and more. Designing versatile, user-friendly templates that enhance brand consistency and streamline content creation.
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Presentation Deck
Building a presentation deck for an international speaker who delivered a TED Talk on resilience at work. Designing a visually compelling and engaging slide deck to effectively communicate key messages, enhance storytelling, and captivate the audience.
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Calendar Management
Creating custom calendar systems from scratch by designing structured sections, categorizing them effectively, and implementing a color-coded system. Ensuring a quick and efficient way to schedule appointments, manage meetings, and set reminders seamlessly, improving overall organization, boosting efficiency, and enhancing time management.
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Inbox Management
Optimizing inbox management by creating structured folders and subfolders, implementing a color-coded system, and ensuring quick access to relevant emails. Designing efficient organizational systems to enhance workflow, maintain a structured inbox, and improve overall productivity.
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Travel Planning
Designing a high-end, customized itinerary to Luxembourg for two adults, benchmarking to secure the best available rates with refundable or semi-flexible terms. Managing and booking all trip components, including flights, hotels, tours, transfers, and restaurant reservations, ensuring a seamless and sophisticated travel experience.
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Email Marketing Campaign
Designing a "Back to School" campaign and sales page, using Figma for the design and Klaviyo as the email marketing platform. Creating a visually engaging and conversion-focused layout to effectively promote the campaign, enhance user experience, and drive sales.
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Designing Instagram posts with Canva for a Wellness Centre, incorporating their branding to ensure a cohesive, professional, and visually appealing online presence. Crafting engaging content that aligns with the brand’s identity, enhances recognition, and strengthens audience connection.
Social Media Design
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Creating custom email workflows from scratch for website design projects, covering the entire process from initial client contact to project completion. Ensuring organized and seamless communication, preventing key elements from being overlooked. Integrating workflows into email marketing platforms like Mailchimp, Kit, Klaviyo, and Flodesk to automate processes and enhance efficiency.
Email Workflow
Portfolio
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“Elsa is a phenomenal Executive Virtual Assistant, strategic partner, and a valued member of the KVS team. She
provided exceptional executive support to the first client we placed her with, seamlessly juggling high-level
email, calendar, and file organization while also assisting with financial reporting. Additionally, she played a
pivotal role in business development by tracking and following up with leads.
What truly sets Elsa apart is her dedication and candor. She doesn’t just complete tasks - she actively looks for
ways to improve efficiency and ensures the CEO feels fully supported. Beyond her skills, she has an incredible
way with people, making everyone she interacts with feel seen and taken care of.
If you’re looking for a reliable, highly skilled, and detail-oriented professional, I could not recommend Elsa
more!”
Victoria de Keizer, Founder & CEO at Keizer Virtual Solutions.
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“I had the pleasure of having Elsa as my Executive Virtual Assistant, and her professionalism and reliability
made a remarkable difference in my daily operations. Elsa consistently demonstrated
reliable and highly professional support.
She effectively communicated with clients, ensuring timely responses and carefully organizing essential
information, including expense and project-related correspondence. Her calendar management was meticulous,
helping me remain organized and prepared for various commitments.
She skillfully managed expense tracking, providing clarity and accuracy while ensuring invoices and payments
were organized and timely. As a busy professional speaker, I relied heavily on Elsa to manage my speaking
engagements. Her detailed calendar management and attentive organizational skills significantly contributed to
seamless event coordination.
Elsa’s ability to communicate in English and French was particularly valuable. She provided accurate
translations of corporate documents and various materials. Her strong proficiency in both official languages
enabled us to communicate more effectively with our clients.
In addition to her professional competencies, Elsa is very kind, patient, and approachable,
making her an absolute pleasure to work with.
I highly recommend Elsa Papa without reservation. She has been an asset to my team and will undoubtedly bring
value wherever she goes.”
Mante Molepo, Founder & CEO at Mante Molepo Consulting.
My goal is to elevate your business success by handling the details that distract you from what you truly love. Ready to refocus and thrive?
Curious about how we can work together? Let’s connect and explore the possibilities. Book your discovery call today—I look forward to learning more about your goals!
Testimonials
Hear what clients have to say about working with me—the quality of the results, the clear and professional process, and the collaborative approach that helped bring their vision to life.
Contact
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Need help running your business and curious about how an Executive Virtual Assistant can support you? If you think I’d be a great fit, let’s lighten your workload—delegate tasks to me!
I provide dedicated support across the core areas of your business—Admin & Business Support, Customer Service, Marketing & Creative Assistance, and Bilingual Services (French & English)—plus so much more. Whether you're looking to streamline operations, elevate your brand, or better connect with clients, I'm here to help you make it happen.
Book a free call with me to discuss your business needs and explore how I can help streamline your workload.
Let me help you optimize operations, elevate your brand, boost productivity, and create more balance in your life—so you can focus on what you do best and watch your business thrive with clarity and confidence!